Contact us
Last updated September 23, 2026
One address for everything: orders, refunds, privacy and deletion requests, and anything that does not work.
No phone line, no chat
Email is the only channel. You do not need an account to write to us. We do not publish a response time yet.
What to put in your message
- Your order reference. It starts with
ord_and is shown at the top of your order page. - What you were trying to do and what happened instead.
- The exact wording you were shown, by us or by the issuing office. If the office refused your photo, send us the reason it gave.
- Your device and browser, if something on the site does not work.
What not to send
Never email us your photo
We never ask for photos by email. A photo uploaded to your order is stored privately and deleted on a schedule. An attachment stays in your mailbox and ours, and the delete button on your order page does not reach it. A message that asks you to email a photo of yourself or of an identity document is not from us.
Please also leave out:
- card numbers and other payment details. We never see them.
- passport numbers, national ID numbers and dates of birth.
- scans of identity documents, even to prove who you are.
Faster than an email
- To delete your photos, use the button on your order page. See delete your photos and data.
- If your photo has to be retaken, upload a new one under the same order. After payment this is free.
- For a refund, read the refund policy first, then email us.
- Most questions about how the service works are answered in help.
Who runs IDPhoto.now
IDPhoto.now is operated by this company:
ul. Prezydenta Gabriela Narutowicza 40/1
90-135 Łódź
Poland
KRS 0001103255, NIP 7252343252, EU VAT number PL7252343252, REGON 528493956
Charges on your bank statement
Dodo Payments is the merchant of record, so your statement names Dodo as the seller. Payments run in test mode today, so there should be no real charge from us. If you see one, email us.
We are not the passport office
IDPhoto.now is an independent service with no tie to the U.S. Department of State or any other government body. We cannot look up your application or explain a decision. For that, use the State Department’s own pages at travel.state.gov(opens in a new tab).